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Om att framkalla bilder

How do I print Emojis?

You will find the Emoji option when you select to create a product. Now you have the options My Photos, Instagram and Emojis available. Just klick the tab named Emojis and you are half way to your next masterpiece.

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Can I edit my photos?

”Yes we can”. Just click the symbol in the upper right corner of any uploaded photo and the editor will magically appear. Now you can change proportions, color, contrast, saturation and levels. Happy editing to you!

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How do I print my pictures from Instagram?

Simple! Start with login in to Printasquare, then select a product. You will now see two options for selecting photos. The first one is called ”My Photos” (this is where you upload photos) and is preselected, the second one seen in light grey is called ”Instagram”. Select ”Instagram” and click the ”Connect” button. Login in to Instagram and your photos will magically appear :)

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What should I think about when I upload images?

We recommend that any images you upload are at least 2000 pixels high and/or wide so that they will be suitable for all our products.

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What kinds of images can I upload?

You can upload images in JPEG and PNG formats. The maximum size is 10 MB. An image taken with a modern phone such as an iPhone 6s or Samsung Galaxy would be around 5MB.

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I want to change or cancel an order I made, is that possible?

We have very little opportunity to cancel or modify an order after it has been placed. So that you get your things as quickly as possible the developing process begins automatically once you have placed your order.

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I have a business and want to develop a large number of pictures – can you help me?

Of course. Email customer services and describe what you need and we will get back to you. We regularly help companies with things like framed pictures, competitions or decoration for shopfronts.

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How good is the quality when you develop from Instagram?

Really good, if we do say so ourselves. As you probably know, Instagram offers a range of filters. The images also get great contrasts, colours and light. All this gives life to both cards and pictures and so Instagram photos really are perfect for developing.

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Must my photos remain on Instagram after I have ordered?

Make sure that they are there for at least 30 minutes to be sure. Normally your photos are downloaded right after you place your order, but sometimes it can take a minute or two more. However if you want to order something you have previously created and ordered, then the images have to still be on Instagram.

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Do I need a Instagram account to place an order?

No. You simply create an account using your email address. When that is done you can choose to connect your Instagram account.

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Norge

Can I order from the Swedish web shop instead?

That would be something! But unfortunately it is not possible. The products we send to Norway are all listed in the Norwegian web shop.

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Why are there more products in the Swedish web shop?

Good question. The answer is simply that we as it stands now cannot send our major products to Norway where they would exceed the duty-free purchase limit.

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Why do not you send to all ZIP codes?

We want, and are constantly looking for new solutions. However, currently our distributor in Norway has a limited delivery area.

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Why can I not order as much as I want?

In order to deliver your goods quickly, easily and without additional costs, we stick to the duty-free limit of 350 NOK incl. shipping.

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Övriga frågor

I want to work with you. Are you interested?

We are always interested in opportunities for collaboration. Read the information you find here and then contact our customer services. The enquiry will be handled by our head of collaborations.

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Om leveranstider

I have only received part of my delivery – when will the rest come?

Your products will be sent in different shipments as delivery times vary between products. Therefore, they may arrive a few days apart (here you can see the delivery times for each product).

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I have been waiting longer than the specified delivery time – what do I do?

If the delivery time was several days ago, and there are been no notification from the post office, please contact our customer services, we will look at what might have happened.

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What is the delivery time?

Delivery time varies between products. You can find all our delivery times in the page named ”Delivery”.

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Om produktion och kvalitet

How do you handle my pictures?

We only use your photos to develop the products you ordered. We never use your or other customers’ photos for marketing or to demo products.

All images developed for our products are reviewed mechanically. Our printing office also manually takes random samples to review the quality in the smallest detail.

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How do you handle my personal and credit card details?

See our privacy policy for details.

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How does the warranty and returns of products that are not photos work?

If you order a non-photo-based product (e.g. a lens), you have 14 day return policy and a one year warranty (in agreement with Consumer Protection law). To return a product, please contact our customer service. Remember to include your order number and to state that you want to make a return.

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Can I send back e.g. cards or pictures?

Unfortunately we are not able to offer returns. This is because the photographic products are produced uniquely for you. If something would have gone wrong, we would really appreciate if you contacted our customer services so that we can assist you however possible.

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Why does my developed image not look quite the same as on my screen?

Screens and printouts have different conditions for presenting pictures. A dark picture or dark parts of an image can be perceived darker in print than on-screen, because the printout does not have the same possibility of showing details the way a telephone or computer screen does. Pixels or ‘grains’ (commonly occurring in the Instagram-world’s filters) may also become more prominent in print than on screen.

We’re unable to do anything about these potential differences. If you are unsure how your images will turn out, our advice to you is to order just a few pictures first to test and see how they turn out. If you are satisfied with the results, you can then order more.

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Seriously, are the sample prints really just normal Instagram photos?

Absolutely, always. They go through the same processing systems and procedures as for when you order. The pictures we use are from photographer Elin Kero’s Instagram feed.

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Om våra produkter

Will there be new products?

Yes, all the time. We are expanding our range continuously. Do you have an idea of ​​a product you would like to see in our range? Write us a line in an email, on Facebook or tag us on Instagram (@printasquare). You and our other customers inspire us as we develop new products!

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What is the quality of the cards and paintings like?

Consistently very high if you ask us (and if you are more curious about what our customers think, then check out the reviews of the different products). We carefully test new products and materials to ensure a high and consistent quality that do your photos justice. If you are unsure, order a few products and review them yourself before buying more.

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